WARRANTY

WARRANTY POLICY
COCOON offers a LIFETIME warranty on all gear. Warranty requests are considered for defects in product manufacturing.  COCOON does not warranty products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, misuse or neglect, or if the product is used for a purpose for which it is not intended.  If the product is beyond its practical lifetime and a product is no longer being produced, it is challenging to replace the product.  We try hard to repair products or offer replacement parts at a minimal cost or no charge when we can. 

A COCOON discount will only be offered if the product is no longer available. Except as expressly set forth in these terms and conditions, COCOON is not liable for any direct, indirect or consequential damages arising out of or resulting from the use of a COCOON product.  Processing of repair claims can take between 2 and 6 weeks depending on the time of year.  Warrantied products will be replaced or repaired at COCOON’S discretion. 

AirCore Pillow Bladder Replacement

As a small business, we value our customers and want to ensure that you are satisfied with your purchase.   You can send in your pillow for evaluation or we can provide you a link to our replacement bladder ($10.00).

Our first generation of pillows does not allow us to remove the bladder without cutting the seam on the cover.  We do have a replacement bladder that will fit the first generation pillows if you are capable of cut/sewing the cover.

If you have determined that you know the size and style of bladder you require, you may continue through the links below to purchase the replacement bladder:

Replacement Bladder for AirCore Ultralight size Regular (ACP3) 

Replacement Bladder for AirCore Ultralight (ACP4) size Medium

Replacement Bladder for AirCore Ultralight (ACP5) size Full Size

Replacement Bladder for AirCore Pillow (NON UltraLight) ACP3

Replacement Bladder for AirCore HyperLight ACP3-HL

Replacement Bladder for AirCore Down ACP3-D

Replacement Bladder for AirCore Lumbar B-ACP3-UL 

Replacement Bladder for U Shaped AirCore U-ACP3-UL

Replacement Bladder for AirCore Hood / Camp H-ACP3-UL

• Please make sure the item(s) is clean and dry. Our policy requires that all items accepted for inspection be received in laundered condition. Items not clean enough to work on will be returned to you. While we understand this may be inconvenient, we want to ensure the health and welfare of our Returns Department staff. 
• Use a carrier that can provide tracking and insurance for your package. NEMO is not responsible for lost or damaged packages. Please be sure to include your name, email and return address inside the shipping box.
• Ship to:  cocoon 527 Piere St, B, Wenatchee, WA 98801