Repair Program
REPAIR
We process repairs with an amazing local PNW repair shop based in Idaho. The feedback they provide us on repairs from our products as well as other products they repair, give us insights for improvements to develop durable products to keep them out of landfills. At our discretion COCOON will repair or replace part or all of a product that fails due to a manufacturing defect. Failures due to abuse, normal use of the "life of the product" or negligence may be repaired for a minimal charge.
FOR CUSTOMERS IN THE USA:
Our goal is to keep gear out of the landfill by doing repairs whenever possible. Should you need repair or warranty assistance with your COCOON gear please contact email us at team@cocoonusa.com with the following information:
Date of Purchase:
Type of Damage:
Email / Phone number:
Shipping Address:
FOR CUSTOMERS OUTSIDE THE USA
Please contact COCOON Headquarters in Stainz, Austria by emailing office@cocoon.at