SHIPPING POLICY

Shipping Policy

We ship as fast as we can so you can start enjoying your gear! Most orders are processed and out the door in 1-2 business days.  Our warehouse is open and shipping from 9am to 3pm PST Monday through Friday.  We primarily ship all orders 2 Day (FedEx 2Day except to PO Boxes)

Priority, 2nd Day and Overnight orders will ship same day if placed by 11AM PST, Monday-Friday (excluding holidays due to warehouse closure).

If you have any shipping inquiries, feel free to contact us at team@cocoonusa.com

 

Shipping Method

Transit Time (includes processing)

Free Shipping & Standard Shipping

Delivers 1-2 business days (Mon-Fri) after order date, if ordered by 11 am PST (Mon-Fri).

PO Box Standard Shipping

Ships via postal service & delivers 5-10 days (Monday-Saturday) after order date.

2 Day (FedEx 2Day)

Delivers 1-2 business days (Mon-Fri) after order date, if ordered by 11 am PST (Mon-Fri).

FedEx Standard Overnight

Delivers on 1st business day (Mon-Fri) after order date, if ordered by 11 am PST (Mon-Fri). Please note we do not offer same day delivery. 


ORDER GUIDELINES & FAQ

Can I cancel/edit my order?

Cancellations or edits to your order can be made within one hour of order placement. To request to cancel your order, please reply to your confirmation email or team@cocoonusa.com

PLEASE NOTE: Order cancellations are only guaranteed within one hour of order placement. Depending on how far along your order is, we may not be able to make the update in time. If you are outside of this one hour window, please contact us team@cocoonusa.com

Once your order has been placed, we do not have the ability to change, add, or remove items. If you need to make any changes, the original order needs to be cancelled and re-submitted. 

How do I track my order?

You’ll receive a shipping confirmation email that includes your tracking number once your order is packaged at our warehouse. Please note that tracking links generally need up to 48 business hours to generate.

Where do you ship from?

We ship Monday-Friday out of our warehouses in Wenatchee, WA. 

Can I change my shipping address?

If you've entered an incorrect address, please contact us and we will do our very best to get it updated. Even if you reach out immediately after placing the order, there is no guarantee that it can be changed. Going forward, please double-check your shipping address, especially if you have third-party accounts (i.e. Apple Pay, Amazon Pay, Paypal), that auto-populate your information. This is where most issues arise.

How will my order ship?

  • For US orders, we currently ship via FedEx or USPS.

If your address is unable to receive FedEx shipments, please enter your PO Box address at checkout and your shipping options will change to USPS.

I received a shipping notification but the tracking number shows no movement. What's going on? 

Occasionally, carriers may forget to scan a package upon pickup. If you've yet to see any movement on your tracking number after 3 business days, please contact us team@cocoonusa.comand we'll get you taken care of. 

The tracking number I received says that my order has been delivered but I’m not able to locate it. What should I do?

Please contact us team@cocoonusa.com and we'll make sure you're taken care of. We ask that you please submit your claim within 7 days of the delivery date to be eligible for review.

What do I do if my order arrives damaged, incorrect, or is missing an item?

Please contact us at team@cocoonusa.com and we'll make sure you're taken care of. We ask that you please submit your claim within 7 days of the delivery date to be eligible for review.

Order delays? When can I expect to get my ITEMS?

Once your order ships, you should receive a tracking link to view the status of your package; if you do not get one, make sure to check your other associated emails and/or your junk/spam folders. A tracking number should come your way in 1-3 days (during holidays expect to see larger delays).

Didn’t receive your tracking number after a week? Please contact us at team@cocoonusa.comand and we will make sure your package has shipped and send you the most recent tracking information.

What countries do you ship to?

This website currently only services the United States. 

PLEASE NOTE We do not ship to freight forwarding addresses. If you attempt to place an order to a freight forwarding address, the order will immediately be cancelled. 

Do you ship to APO addresses?

Military APO/FPO/DPO Mail has unique transportation and handling requirements – transit times may vary from 7 to 45 days. Please visit this page for a complete guide on transit times to military and diplomatic addresses. 

What is your return policy and how do I start my return?

We provide fast and easy returns within 30 days of purchase. Click here to review our return policy. Once the items have been delivered to our distribution center, it can take up to 7 days for your refund or store credit to be processed and sent to you. When returning items, please ensure packaging is still intact and that the items are unused, unwashed, undamaged, and undeniably still beautiful, so we can give you your full refund. Items that are missing components associated with the item, clearly dirty, stained, smelly, covered in pet hair, washed, and/or have obviously been used do not fall under this return policy. Our team will reach out to you with some options, but a refund is out of the question in these cases.

Can I pick up my order instead of having it shipped to me?

Orders maybe picked up after 24 hours of placing your order and during our business hours.

Where are you based?

Our North American Headquarters are in the outdoor paradise, Wenatchee, WA.

What is your warranty policy?

Please review our warranty policy HERE.

Don't see the answer to your question? Contact us at team@cocoonusa.com

Returns and Exchanges

  • If you are not pleased with your COCOON purchase, we want to make it right and easy to return or exchange your product.
  • You have 30 days to return new and unused COCOON products.  If you are returning an item for exchange, please ship as quickly as possible to ensure your replacement item will be in stock.

To initiate a return or exchange, please send your preferred contact information, return or exchange selection and original order number to:

team@cocoonusa.com

Mail your exchange to:
COCOON
527 Piere St, Unit B
Wenatchee, WA 98801

We are available Monday-Friday 9am-4pm PST

All sale & discounted purchases are final.